Sunday, February 17, 2019

Bank Hapoalim ATM was still broken - showing PIN code entry

I visited the bank after 2 days from the card theft. I have only the good news! 1. My card was found in the piles of cards which the clerk kept in the bank. So, I could pick it up. 2. I found the same bank ATM was still broken. I saw a man using the ATM which my card was swallowed and he left the spot with some banknotes. So, I saw it functioning today. But the screen showed 'enter PIN code'!!!

Enter PIN code after a man using it leaving the ATM???

I filmed it. Now, can I sue the bank for the ATM problem still going on and stealing the users cards??
Can I sue the bank for such mistreatment on the customers?????

Bank Hapoalim customer service wrote to me on the FB message saying that the bank only keeps travelers' cards for 3 days!!!
Good morning Miyoko, thank you for contacting us From your words, I understand that a credit card belonging to a bank abroad is swallowed up in a machine of Bank Hapoalim and you are interested in examining the possibilities for issuing the card It is important for me that you will know that a tourist card that is swallowed up in Bank Hapoalim's machine will be kept at the branch for 3 days from the day of swallowing. During this period you can go to the branch and receive the card if the conditions for delivery are met. If the branch decides not to return the card after 3 calendar days or if the card is not required, the card will be transferred to Isracard. From your words I understand that the card is swallowed up at the Tel Aviv branch on 16 Jerusalem Street The hours of activity of this branch are: Sunday 08:30 to 13:30 Monday 08:30 to 13:00 and from 16:00 until 18:30 Tuesday 08:30 to 13:30 Wednesday 08:30 to 13:00 and from 16:00 until 18:30 Thursday 08:30 to 13:30 I would be happy if you'll let me know that you went to the branch and you got the card Eden



2 comments:

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